Update – March 30: We hope you are enjoying the new online recreation system. Additional features will launch April 6. We will update this news post as we make changes and new features available. Read the information carefully. Thank you for your patience.

Key Things to Know

• All customers will need to create a new account to use the new online registration system.
• Access the new online registration system on the Classes & Activities webpage.
• You do not need to provide proof of residency when creating an online account. The system will automatically identify Sunnyvale residents. Note that we may request proof of residency at a later date.
• Drop-in passes are now called activity passes.
  • Customers should continue to use existing activity passes from the old system by April 30.
  • To view or purchase activity passes, select the Memberships tab once you are on the site.
• The Sunnyvale Activities App is currently in development. Customers will soon be able to download the app in the App Store and Google Play. Check back for updates on the official release date.
• Staff will begin using our new system's built-in communication tools for activity updates and cancellations. We encourage you to opt in to email and text message notifications.
  Log in to your online account to manage notification settings and mailing preferences.
• Get help online with account creation and registration in Frequently Asked Questions.
  Help is available by phone or in person. We are open during regular business hours, Monday through Friday, 8:30 a.m. to 5 p.m.
  
  
  • Recreation Center
    550 E. Remington Drive
    Phone: 408-730-7350
    Email: Recreation Staff
    
    
  • Columbia Neighborhood Center (CNC)
    785 Morse Ave.
    Phone: 408-730-7800, Spanish line: 408-730-7815
    
    
  • Senior Center
    550 E. Remington Drive
    Phone: 408-730-7360

Read more details below.

What to Expect on April 6

Registration for summer classes, activities and swim lessons open at 9 a.m. on Monday, April 6.

• View summer lesson details in the Camp Splash Brochure.
• View summer classes and activities in the Summer Activities Guide.

You can register online, by phone or in person at the Recreation Center, Senior Center or CNC customer service desks. While we will have additional staff to support registration day, expect busy phone lines and longer wait times than normal. 

Online Waiting Room During Heavy Demand

You may experience temporary wait times in the online system during heavy demand. If the system places you in a queue, please be patient. Do not refresh your browser or use the back or forward buttons. Doing so will cause you to lose your place in line. 

Use the following guides to navigate the online registration system.

Add Family Members

 You can add family members to your account any time.

1. Sign in to your Sunnyvale Activities online account.
2. Select Manager Family Member.
3. Select the + Add Family Member.
4. Enter the family member's information and select Submit.

The family member will now be on the account. Repeat steps to add more family members. Multiple family members can share the same email address, or they can each have their own. 

Update Account Information

1. Sign in to your Sunnyvale Activities online account.
2. Select Edit next to the main contact's name.
3. Change your personal information, address or contact information.
4. Select Save to update your account.

Note: Birth dates cannot be changed online.

Reset Your Password

If you get locked out of your account, have forgotten your password or have changed your email address on your account, you will need to reset your password.

1. Go to Sunnyvale.ca.gov/Activities.
2. Select "New Registration System."
3. Select the Sign in link at the top right
4. Select the forgot your password link, located after the password text box and before the Sign in button.
5. Enter the email address of the main contact on your account and select request reset password.
6. Check your email.
7. Open the email from Sunnyvale Recreation and select the reset password link.
8. You will return back into the system to enter and confirm the new password by selecting set new password.
9. You are now able to sign in and use your account.

View Your Memberships and Activity Passes

You can view information about your activity passes by following a few simple steps:

1. Sign in to your Sunnyvale Activities online account.
2. Under "Other Services, " select "Memberships."
3. Your membership information will be shown including:
   • Activity Pass #
   • Type of membership
   • The usage and expiry date
   • Any limitations of usage

For questions regarding your account, call 408-730-7350 or email Recreation.

Detailed Transition Information

Read the sections below to learn how and when to access specific services.

Summer Classes and Activities, and Summer Swim Lessons

Summer Classes and Activities, and Summer Swim Lesson registration opens in the new system at 9 a.m. on April 6.

• View summer swim lesson details in the Camp Splash Brochure.
• View summer classes and activities in the Summer Activities Guide.

Summer Camps

View summer camps in the Camp Splash Brochure and register online using the new system.

Winter-Spring Classes

Registration for the current Winter-Spring session remains open. You can still view program details for any sessions that have a start date through the end of April in the old online system. But all online transactions are disabled.

Activity Passes (Gym, Aquatics, Painting and Pottery Studio)

Purchase Activity Passes in the new online system under the Memberships tab or at our Recreation Center customer service desks.

• April 30:  You should use all your Activity Passes from the old system by this date. If you do not, we will add them manually to the new system in May. The transfer process may cause some delay in your ability to access your activity passes.
• May 4: We will begin transferring all unused activity passes to our new system. Once we complete the transfer, we will send you a notification that your activity passes have been added to your account.

Facility Rentals and Picnic Site Reservations

All existing picnic reservations have been moved to the new system.

Make picnic reservations using the new online system or in person at our Recreation or CNC customer service desks. Your reservation will be tentative until we review and approve it. Once we approve it, we will email you the permit and receipt. Note: We are no longer using the Picnic Reservation Application from the old system.

For CNC facility reservations, contact Columbia Neighborhood Center. Online bookings are not yet available in the new system.

Gym, Pool and Sports Field Rentals

Make CNC Gym rentals and view sports field availability in the new online system. Current Aquatics and Sports Field rentals are viewable in your online account.

 Existing rental procedures for gyms, pools and sports fields remain unchanged:

• Aquatics:  Email Aquatics to request reservations for pool parties or to rent an aquatic facility (e.g., swim meets, swim clubs).
• Sports Fields: The rental application periods begin:
  • April 8 for bookings from June through August
  • July 8 for bookings from September through November
• Gyms: The Recreation Center will continue to manage these reservations. You may reserve gym space in person, by phone or by email.

Senior Center Services

• All users – including current Senior Center members – will need to create a new account. Complete this process in person at the Senior Center during regular business hours. Our staff at the Senior Center will provide instructions and assist you.
• The Senior Center will also process memberships for new Senior Center members and table tennis.

Recreation Scholarship Families

• If you are approved for a Recreation Scholarship, an account will be created for you. You will receive instructions on how to activate your account in your approval email.
• You can register using your scholarship funds online, in person or by phone through any of our three customer service front desks. Read above for registration dates.