Update – April 27: We hope you are enjoying the new online recreation system. We will update this news post to share latest developments and highlight new features. Read the information carefully. Thank you for your patience.

Activity Pass Information

Drop-in passes are now called activity passes. Purchase or view activity passes in the new online system under the Memberships tab or at our Customer Service desks. 

Unused passes will be manually moved to the new system starting in May. To avoid creating unnecessary accounts, the transfer process depends on your recent activity: 

• If you used a pass within the past year, your pass(es) will be moved automatically. 
• If it has been more than a year since you used a pass, you will receive an email and a letter in the mail with instructions to call us to arrange the transfer. 

If you do not have an account in the new system, one will be created for you when the transfer begins. Once the process is complete, you will receive a notification that the passes are available in your account.

Note: Transferred passes will not have an expiration date. The transfer process may cause a brief delay in your ability to access your activity passes.

Key Things to Know

• All customers will need to create a new account to use the new online registration system.
• Access the new online registration system on the Classes & Activities webpage.
• You do not need to provide proof of residency when creating an online account. The system will automatically identify Sunnyvale residents. Note that we may request proof of residency at a later date.
• The Sunnyvale Activities App is now available for download. Use the app to view your schedule, register for activities and scan existing activity passes. You can also receive timely notifications regarding class updates, cancellations and special events. To download the app, search "Sunnyvale Activities" in the App Store and Google Play.
• Staff will begin using our new system's built-in communication tools for activity updates and cancellations. We encourage you to opt in to email and text message notifications.
• Log in to your online account to manage notification settings and mailing preferences.
• Get help online with account creation and registration in Frequently Asked Questions.
• Help is available by phone or in person. We are open during regular business hours, Monday through Friday, 8:30 a.m. to 5 p.m.
  
  
  • Recreation Center
    550 E. Remington Drive
    Phone: 408-730-7350
    Email: Recreation Staff
    
    
  • Columbia Neighborhood Center (CNC)
    785 Morse Ave.
    Phone: 408-730-7800, Spanish line: 408-730-7815
    Email: CNC Staff
    
    
  • Senior Center
    550 E. Remington Drive
    Phone: 408-730-7360

Read more details below.

Managing Your Account

Use the following guides to navigate the online registration system.

Add Family Members

 You can add family members to your account any time.

1. Sign in to your Sunnyvale Activities online account.
2. Select Manager Family Member.
3. Select the + Add Family Member.
4. Enter the family member's information and select Submit.

The family member will now be on the account. Repeat steps to add more family members. Multiple family members can share the same email address, or they can each have their own. 

Update Account Information

1. Sign in to your Sunnyvale Activities online account.
2. Select Edit next to the main contact's name.
3. Change your personal information, address or contact information.
4. Select Save to update your account.

Note: Birth dates cannot be changed online.

Reset Your Password

If you get locked out of your account, have forgotten your password or have changed your email address on your account, you will need to reset your password.

1. Go to Sunnyvale.ca.gov/Activities.
2. Select "New Registration System."
3. Select the Sign in link at the top right
4. Select the forgot your password link, located after the password text box and before the Sign in button.
5. Enter the email address of the main contact on your account and select request reset password.
6. Check your email.
7. Open the email from Sunnyvale Recreation and select the reset password link.
8. You will return back into the system to enter and confirm the new password by selecting set new password.
9. You are now able to sign in and use your account.

View Your Memberships and Activity Passes

You can view information about your activity passes by following a few simple steps:

1. Sign in to your Sunnyvale Activities online account.
2. Under "Other Services, " select "Memberships."
3. Your membership information will be shown including:
   • Activity Pass #
   • Type of membership
   • The usage and expiry date
   • Any limitations of usage

For questions regarding your account, call 408-730-7350 or email Recreation.

Detailed Transition Information

Read the sections below to learn how and when to access specific services.

Summer Classes, Activities, Camps and Swim Lessons

Registration is open in the new system. 

• View summer camps and swim lesson details in the Camp Splash Brochure.
• View summer classes and activities in the Summer Activities Guide.

Facility Rentals and Picnic Site Reservations

All existing picnic reservations have been moved to the new system.

Make picnic reservations using the new online system or in person at our Recreation or CNC customer service desks. Your reservation will be tentative until we review and approve it. Once we approve it, we will email you the permit and receipt. Note: We are no longer using the Picnic Reservation Application from the old system.

For CNC facility reservations, contact Columbia Neighborhood Center. Online bookings are not yet available in the new system.

Gym, Pool and Sports Field Rentals

View CNC Gym and sports field availability in the new online system. Existing rental procedures for gyms, pools and sports fields remain unchanged:

• Aquatics:  Email Aquatics to request reservations for pool parties or to rent an aquatic facility (e.g., swim meets, swim clubs).
• Sports Fields: The rental application periods begin:
  • April 8 for bookings from June through August
  • July 8 for bookings from September through November
• Gyms: The Recreation Center will continue to manage these reservations. You may reserve gym space in person, by phone or by email.

Senior Center Services

• All users – including current Senior Center members – will need to create a new account. Complete this process in person at the Senior Center during regular business hours. Our staff at the Senior Center will provide instructions and assist you.
• The Senior Center will also process memberships for new Senior Center members and table tennis.

Recreation Scholarship Families

• If you are approved for a Recreation Scholarship, an account will be created for you if you don't have one. You will receive instructions on how to activate your account in your approval email.
• You can register using your scholarship funds online, in person or by phone through any of our three customer service front desks. Read above for registration dates.