City of
Sunnyvale Web Privacy Statement
Your privacy is important to
the City of Sunnyvale. The purpose of
this statement is to inform users about the types of information that are
collected when you visit the site, how we may use that information and whether
we disclose it to anyone.
INFORMATION COLLECTED AND HOW
IT IS USED
Anonymous Information
This type of information does
not identify specific individuals and is automatically transmitted by your
browser. This information consists of:
This information is used to
help improve the City’s Web Site. None of the information can be linked to an
individual.
Personally Identifiable Information (PII)
This type of information could
include name, address, email address, telephone number, credit/debit card
information. The City will make every reasonable effort to protect your
privacy. It restricts access to your personal identifiable information to those
employees who will respond to your request. The City does not intentionally
disclose any personal information about our customers to any third parties or
outside the City except as required by law or by the consent of the person
providing the information.
The City only collects
personally identifiable information that is required to provide service. You
can decline to provide us with any personal information. However, if you should
choose to withhold requested information, the City may not be able to provide
you with the online services dependent upon the collection of that information.
Access to Personally Identifiable Information
Access to personally
identifiable information in public records at local levels of government in Sunnyvale
is controlled primarily by the California Public Records Act (Government Code
Section 6250, et. seq.). Information that is generally available under the
Public Records Act may be posted for electronic access through the City’s web
site. While the Public Records Act sets the general policies for access to City
records, other sections of the California code as well as federal laws also
deal with confidentiality issues.
Email Addresses
Email addresses obtained
through the City’s Web Site will not be sold or given to other private
companies for marketing purposes. The information collected is subject to the
access and confidentiality provisions of the Public Records Act, other
applicable sections of the California code as well as Federal laws. Email or
other information requests sent to the City Web Site may be maintained in order
to respond to the request, forward that request to the appropriate agency
within the City, communicate updates to the City page that may be of interest
to citizens, or to provide the City web designer with valuable customer
feedback to assist in improving the site. Individuals can cancel any
communications regarding new service updates at any time.
“Cookies”
Some City applications use
“cookies”. A cookie is a small data file that certain web sites write to your
hard drive when you visit them. A cookie file can contain information such as a
user id that the site uses to track the pages you have visited. But the only
personal information a cookie can contain is information you supply yourself. A
cookie is only a test file and cannot read data off your hard disk or read
cookie files created by other sites. Cookies can track user traffic patterns,
recognize your computer’s browser when you return, and could provide
personalized content without requiring sign-in.
You can refuse cookies by
turning them off in your browser. However, they may be required to use some of
the web applications on the City’s site.
Electronic Signatures and Payments
The City of Sunnyvale is
committed to data security and the data quality of personally identifiable
information that is either available from or collected by our web site and has
taken reasonable precautions to protect such information from loss, misuse, or
alteration. When a City application accepts credit cards or any other
particularly sensitive information for any of its services, it encrypts all
ordering information, such as your name and credit card number, in order to
protect its confidentiality.
Log Files
The City of Sunnyvale does not
release any information about the collection of IP addresses to any third party
except under court order. The City of Sunnyvale web site archives
web server log files in order to create aggregate statistical reports, detect
errors at the web site, and for security reasons. Aggregate reports about
web site visitors are generated. These reports do not contain any
personally identifiable information. The web log files are eventually
deleted.
Direct Mail
The City of Sunnyvale may use
the personal data you provide online to send you information about City
services and upcoming civic activities. We will neither sell nor provide your
personal information for any other direct mail activities, unless under court
order.
LINKS TO OTHER SITES
This site contains links to
other sites. When you link to another
site, you are no longer on the City’s site and are subject to the privacy
policy of the new site. The City of
Sunnyvale takes no responsibility for, and exercises no control over, the
organizations, views, accuracy, copyright or trademark compliance, or legality
of the material contained on the linked sites.
SECURITY
To prevent unauthorized access,
maintain data accuracy and to ensure the correct us of information you provide,
the City of Sunnyvale has put in place appropriate physical, electronic and
managerial procedures to safeguard and secure the information it collects.
LIMITATION OF LIABLILITY
The City of Sunnyvale attempts
to maintain the highest accuracy of content on its web site. Any errors or omissions should be reported
for investigation.
That City of Sunnyvale makes no
claims, promises, or guarantees about the absolute accuracy, completeness, or
adequacy of the contents of this web site and expressly disclaims liability for
errors and omissions in the contents of this web site. No warranty of any kind, implied, expressed,
or statutory, including but not limited to the warranties of non-infringement
of third party rights, title, merchantability, fitness for a particular
purpose, and freedom from computer virus, is given with respect to the contents
of this web site or its hyperlinks to other Internet resources. References in this web site to any specific
commercial products, processes, or services, or the use of any trade, firm, or
corporation names is for the information and convenience of the public, and
does not constitute endorsement, recommendation, or favoring by the City of
Sunnyvale, or its employees or agents.
This Privacy Policy is subject
to change without notice.
CONTACT INFORMATION
To remove your information from
our database, to remove yourself from any City mailing lists, to update information
you previously provided, or if you have any questions about this privacy
statement, the practices of this site, or your dealings with this web site,
please contact the City of Sunnyvale Webmaster at:
Webmaster
City of Sunnyvale
Information Technology Dept
P O Box 3707
Sunnyvale, CA 94088-3707
E-mail:
webmaster@ci.sunnyvale.ca.us
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